5 things to know before booking transport services
Often the delivery of goods is the last piece in the process of manufacturing or providing your product to your customer. Done well, it enhances your service/product. Done badly, it can damage your reputation and lose you customers. For peace of mind you need a company with experience, quality equipment and a good reputation to ensure your business doesn’t fall at the final hurdle.
This guide is designed to help you make an informed decision on hiring a haulage company and making the process as smooth as possible!
1. Load details
Take some measurements. The size and weight of your load will determine a number of things. For example, the type of vehicle and trailer to be used, the route to be taken and crane to be used to load it (if required). If it’s an unusual size or shape photos can help, send these on to your transport company beforehand to help with the planning process. Anything over 2.9m wide or high qualifies as an abnormal load. This may have further requirements like escort vehicle, Police notifications and specialist routing which the haulage company will be able to advise on.
2. Loading & unloading
Consider how your load will be put on the truck at the pick-up point and removed at the drop off point. Depending on the size and weight this can vary from using a fork lift truck, lorry mounted crane/Hiab or some smaller items can be loaded by hand.
You’re likely to know where you want the items delivered to and from. Even if you’re not clear on exact address details, being able to give a good idea of locations will help plan the transport company’s fleet movements and generate the best quote.
Trucks come in a variety of shapes and sizes which can suit a number of scenarios. Knowing whether there are any space or access restrictions will impact on which vehicle is sent to the job. Smaller access roads, bridges and ground conditions will determine whether an artic or rigid vehicle is used, whether a low loader trailer is required or whether a 4x4 vehicle is required if ground conditions are challenging. We’d recommend finding a haulage firm with a good variety of vehicles if your load isn’t straight forward to ensure the best fit for the job. If in doubt, providing measurements of access or providing photos of the space involved will help assess the situation and plan the delivery. For more complex jobs you may require a site visit. Most reputable haulage firms will offer this service and it’s worthwhile to ensure everything goes smoothly.
Most customers have specific times and dates in mind for when they would like deliveries to take place and it’s the haulier’s job to ensure this happens. However, if you have more flexibility this can help with planning and often pricing. We usually allow for up to 1 hour for loading and unloading at each end but if you think it may take longer, let us know and we can build this into timings and costs.
Now that you know what to expect, you can book your transport services with confidence. If you still have questions or are unsure about any part of the process, get in touch with our traffic team who will be more than willing to help.